Website chat
Answer shoppers while they browse product, collection, cart, and policy pages.
AI shopping assistant for Shopify
Put a product expert on every page of your Shopify store
SmartReply answers buying questions, compares products, explains policies, and recommends the right item using live information from your Shopify catalog.
Live catalog answersProduct comparisonsAI recommendations
Shopify Store Assistant
Barrier Rescue Balm
$42 · In stock
Website chat
Which one is better for very dry skin?
The Barrier Rescue Balm is the richer choice and helps lock in moisture longer.
Ask about this product
Live
Catalog
18.6%
Conversion
2.4m
Answer time
Shopify Website Chatbot tools
Everything your team needs for Shopify Website Chatbot
Catalog knowledge
Use current titles, prices, variants, descriptions, and availability from Shopify.
Product recommendations
Ask what the shopper needs and suggest the item that makes the most sense.
Product comparisons
Explain the difference between two items in simple language shoppers understand.
Policy answers
Give accurate shipping, return, discount, and store-policy answers.
Sales analytics
See what shoppers ask, which products are recommended, and what blocks a purchase.
SmartReply workflow
1
Shopper asks
2
AI checks your catalog
3
Best product is recommended
Connected to your catalog
Answers that match the page and the shopper
SmartReply combines the current page, the shopper’s question, and live Shopify product data to give a useful answer instead of a generic chatbot response.
- Recommend products and bundles
- Explain variants and product fit
- Escalate conversations that need a person
24/7
Shopping help
Live
Shopify catalog
<90s
Typical answer time
Common questions about Shopify Website Chatbot
Does the chatbot use our Shopify catalog?
Yes. SmartReply can use current product details and store information to answer shopper questions.
Can it compare and recommend products?
Yes. It can ask what a shopper needs, compare relevant products, and explain the best match.
Can our team take over a chat?
Yes. SmartReply can flag conversations that need personal help so your team can step in.
Make Shopify Website Chatbot easier to manage
Connect your account, choose your rules, and let SmartReply handle the repeat work while your team stays in control.
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