1–5 star replies
Choose which ratings receive automatic replies and which need approval.
Google review management
Turn Google reviews into trust, answers, and repeat business
Reply to every rating in your brand voice, thank happy customers, catch service problems early, and give unhappy customers a clear path to make things right.
Replies for 1–5 starsIssue detectionBrand-safe responses
Google Review Manager
4.8
2,418 reviews
94%
Reviews answered
↑ 18% this month
Taylor M.
My order arrived damaged. I’m disappointed.
We’re sorry, Taylor. Let’s make this right. Our team will help with a replacement.
Issue flagged for team help
Google Reviews tools
Everything your team needs for Google Reviews
Personal responses
Write a useful answer based on the rating, review, location, and brand voice.
Review protection
Keep replies accurate, helpful, and aligned with your customer-care policies.
Team escalation
Flag damaged orders, service failures, and sensitive complaints for personal help.
Repeat purchases
Solve problems clearly and give unhappy customers a reason to try your brand again.
Review insights
Find recurring product, delivery, and service issues across customer feedback.
SmartReply workflow
1
Review arrives
2
AI checks rating and issue
3
Reply or team follow-up
More than a thank-you
Use every review to strengthen customer trust
A strong review reply shows future shoppers that your brand listens. SmartReply handles the repeat work and flags the moments where a person can save the relationship.
- Thank happy customers
- Respond with empathy to low ratings
- Flag issues that need team help
1–5
Star rules
24/7
Review monitoring
1 view
Review insights
Common questions about Google Reviews
Can SmartReply respond to Google reviews?
SmartReply is designed to create and manage helpful review replies using your brand voice and response rules.
Can low ratings go to a person first?
Yes. You can flag low ratings, sensitive issues, or specific topics for team review and personal follow-up.
Can replies change by star rating?
Yes. You can use different instructions and approval rules for 1-star through 5-star reviews.
Make Google Reviews easier to manage
Connect your account, choose your rules, and let SmartReply handle the repeat work while your team stays in control.
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